We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within TWO DAYS of your service. If you are not satisfied with the work performed, I require that you return to the salon so that your hair can be visually inspected. At that time, I will make every effort to make any adjustments to your satisfaction by rescheduling online. Those adjustments are made available to you at no cost as long as you are still seeking the initial services and those desired results.